Support
How can we help?
Check the most common issues first. If yours isn't here, write to us and a real person will reply.
Write to us
We usually reply within one or two business days.
To help you faster
- Tell us which browser you use and what happened.
- A screenshot helps a lot, but hide any private messages first.
- We'll never ask for your password or your sign-in code.
Common issues
Quick fixes
I don't see the Translate button
Reload WhatsApp Web (F5) after installing or updating the extension. Also check that TapScriber is enabled in chrome://extensions and in that chat (language button in the chat header). Messages already in your language don't show the button.
Does it work in the WhatsApp mobile or desktop app?
No. TapScriber is a browser extension and works on WhatsApp Web (web.whatsapp.com) in Chrome, Edge, Brave and other Chromium-based browsers.
I didn't get my sign-in code
Wait a minute and check your spam or promotions folder: it comes from login@tapscriber.com. The code is valid for 10 minutes; if it expires, request a new one. You can also sign in with Google.
I've run out of translations
Without an account you get 30 translations. Create a free account (no card, no password) to get 300 every month, renewed automatically. If you need more, Pro has no limits.
A translation isn't right
Check the chat language in the header button: on “Auto” TapScriber detects it, but you can set it manually. If it's still wrong, write to us with the language pair; you don't need to send us the message.
It stopped working after a WhatsApp update
WhatsApp Web changes often and the extension sometimes needs adapting. Chrome updates it automatically; in the meantime, let us know and we'll fix it as soon as possible.
How do I delete my account or my data?
Write to us from your account email and we'll delete it. The privacy policy explains all your rights and what data we keep.
Got another question? See the FAQs.